Terms of Service

Claims and Disputes: In the event of a dispute, claim, or disagreement regarding any part of the invoice, the Client agrees to pay the undisputed portion without delay and to notify the relevant Hotel in writing of the grounds for and amount of the dispute within seven (7) days of the end of the Event. After this period, the services provided and the invoice shall be deemed accepted, and the Client may not raise any further claims. If the Client has contacted customer service or the hotel but has received no response or an unsatisfactory response within 60 days, they may refer the matter to the Tourism and Travel Ombudsman (Médiateur du Tourisme et du Voyage), whose contact details are as follows: Referral by mail: MTV – MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08; Referral online: Referral request – mtv.